The form asks for contact details, postcode, project notes, and optional photos so Trust AC can reply to the enquiry.
Trust AC
Privacy, photos, and consent
This page explains what is collected when you request an estimate and how you can ask for deletion.
Plain-language safeguards
The legal pages should make the enquiry feel safer, not harder to use.
Trust AC treats the website as an enquiry and check tool. The practical record is simple: what you send, why it helps us check, what is not collected, and what must still be confirmed in writing.
Room, wall, outdoor path, labels, access, and drainage photos help reduce guesswork before a written quote.
The website does not collect card details or take payment. Price, equipment, dates, and payment terms are agreed separately.
An online range is indicative. Any final quote, exclusions, warranty, servicing, and appointment details must be confirmed in writing.
Data collected
Name, email, phone, postcode, project details, notes, and submitted photos.
Lawful basis and consent
Trust AC uses enquiry consent and legitimate interest to respond to your request, prepare an estimate, arrange next steps, and keep necessary service records.
Why photos are collected
Photos help us check room layout, unit position, access, drainage, pipe route, and electrical context.
Photos and sensitive details
Please avoid uploading unrelated people, children, documents, passwords, or private possessions. Crop or cover details where possible before sending photos.
Storage and email
Enquiry details and photos are sent to Trust AC by email so we can check them. Access is limited to people handling the enquiry.
Service providers
Website hosting, email, security, and form-processing providers may process enquiry data only so the request and follow-up process can operate.
Retention and deletion
Enquiry records are normally retained for up to 24 months unless needed for legal, warranty, or accounting reasons. You can request deletion by emailing info@trustac.co.uk.
Your rights
You can ask to access, correct, delete, or restrict enquiry data, and you can withdraw enquiry consent by contacting info@trustac.co.uk.
Payment data
No online payment data is collected by this website.