The form asks for contact details, postcode, project notes, and optional photos so Trust AC can reply to the enquiry.
Trust AC
Terms and customer information
These terms explain how online estimates and enquiries work before any final quote or installation appointment is agreed.
Plain-language safeguards
The legal pages should make the enquiry feel safer, not harder to use.
Trust AC treats the website as an enquiry and check tool. The practical record is simple: what you send, why it helps us check, what is not collected, and what must still be confirmed in writing.
Room, wall, outdoor path, labels, access, and drainage photos help reduce guesswork before a written quote.
The website does not collect card details or take payment. Price, equipment, dates, and payment terms are agreed separately.
An online range is indicative. Any final quote, exclusions, warranty, servicing, and appointment details must be confirmed in writing.
Online estimates
Online estimate ranges are indicative only. They are based on the information supplied and do not create a binding quote.
Final quote
A final quote is confirmed in writing after Trust AC checks site details, photos, access, equipment availability, and supplier pricing.
VAT, permits, and exclusions
VAT, grants, permits, structural works, electrical upgrades, roof access, specialist lifting, and making-good are included only where they are written into the final quote.
Customer information
The customer is responsible for providing accurate postcode, property, access, permission, electrical, and room information.
Changes to the work
If hidden conditions or extra work are discovered, Trust AC may revise the work, price, timing, or equipment before work continues.
Photos and access
Photos help with a remote check but do not replace a professional site check where one is needed.
Site safety and access
Customers should provide safe access, working space, parking where agreed, and clear areas around indoor and outdoor unit locations.
Permissions
Customers should check landlord, leasehold, freeholder, building management, planning, and neighbour requirements where applicable.
Payment
No payment is taken through this website. Payment terms, deposits if any, and cancellation terms must be agreed separately in writing.
Cancellations and changes
Appointment changes, cancellations, deposits, ordered equipment, and any chargeable survey terms must be agreed in writing before they apply.
Consumer rights and cooling-off
Where UK consumer cancellation or cooling-off rights apply, those rights are not reduced by using the website. Any urgent or bespoke work, ordered equipment, or agreed early-start instruction should be confirmed in writing before it affects cancellation rights or charges.
Warranty and servicing
Warranty cover depends on the equipment, installation details, manufacturer requirements, and agreed servicing arrangements.
Questions and complaints
Questions about an estimate, written quote, invoice, workmanship, warranty, or data request should be sent to info@trustac.co.uk so Trust AC can check the relevant enquiry record and reply in writing.
Liability
Trust AC is not responsible for decisions made from an indicative online estimate before a final written quote is issued.